Front Desk/Call Center (Float)

JOB POSTING:

295

STATUS:

Full-time

DEPARTMENT:

Front Desk

SUPERVISOR:

Clinic Manager

LOCATION:

Base Providence, KY – travel to all clinics required

EDUCATION/EXPERIENCE:

High school diploma required, CNA, SRNA or CMA preferred.  Excellent guest service, communication and multitasking skills required.  Possess a true passion to serve and a desire to help every patient.  Minimum 2 years’ experience as a Medical Receptionist or in a Call Center (medical field) preferred.  Bilingual preferred (English/Spanish).  Valid driver’s license and reliable transportation required.  On the job training provided.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• • Answers incoming calls promptly.
  • Answers routine questions and forwards calls to appropriate person, including emergency calls
  • Greets patients at each visit in a prompt, courteous and friendly manner.
  • Perform clerical duties, such as typing, proofreading, accepting orders and sorting mail.
  • Schedules appointments according to clinic protocols.
  • Takes messages obtaining patient’s name, DOB, and phone number. Demonstrates the ability to communicate clear and concise messages.
  • Responsible for handling and managing calls through the TTY equipment to assist hearing impaired patients
  • Distributes incoming and outgoing faxes and scans and files information into EMR.
  • Provides backup for front desk, which includes but is not limited to:
  • Forwards medical record requests to appropriate department.
  • Assist patients with paperwork or check-in process to include verifying or entering the following:  patient demographics and photo, insurance, employment/income, emergency contact, pharmacy and guarantor information
  • Verify who is responsible for the patients’ account.
  • Reads and follows directions of all billing alerts
  • Set up and/or verify coverage correctly with carrier and through IE.
  • Collect co-pay, co-insurance, and/or deductible amount.
  • Informs patients of sliding scale self-declare forms and notifies Outreach worker
  • Knowledge of check scanner and credit card machine.
  • Correctly post patient payments and generate patient receipts
  • Tallies copay received for the daily encounter report
  • Checks and balances cash drawer: maintains no overages or shortages
  • Notifies clinic manager of patients needing financial counseling
  • Reports problems or irregularities to clinic manager
  • Monitors waiting room for movement of patients
  • Keeps waiting room neat and orderly
  • Provides coverage in the absence of other employees as needed
  • Other duties or assignments as requested by supervisor or management

BENEFITS:

Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Retirement